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The Art of using magic words in Customer Relationship Management Cotton world in Chennai is a store I love,...

If your time is money, what about others’ time? Time management is an art and a responsibility too, especially...

First, let us be on the right side Comparison is so natural. It is fine as long as it...

Train journeys, especially overnight ones, are always special. I usually book a lower berth for the comfort it offers....

Let him do his job and let me do mine! He was a driver for a long time in...

Small is beautiful ‘Small is beautiful’ may sound paradoxical but in many respects it turns out to be true....

This is Kanniamma, a service provider at our residence. She is an immense tea lover and survives mainly on...

I was at GRT hotel, T Nagar, Chennai last evening for an important discussion with three others. It was...

A few days back after landing in Chennai, I hired a taxi – as usual, the pre-paid yellow/black taxi...

Customer is King, treat him likewise in your kingdom of services CUSTOMER IS KING. No two ways about this,...